Refund policy

Return & Refund Policy

At Nestorm, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To qualify for a return:

• The item must be unused and in its original condition.
• Products should be returned with original packaging whenever possible.
• Proof of purchase or order confirmation is required.

Free Returns

We proudly provide free returns for eligible orders.

If your return is approved, we will provide instructions to complete the return process.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the product
• Photos of the packaging (if applicable)

We'll arrange a replacement or full refund at no additional cost.

Non-Returnable Items

For hygiene or safety reasons, certain items may not be eligible for return if opened or used where applicable.

Refund Process

After receiving and inspecting your returned item, refunds will be processed to your original payment method.

Most refunds appear within 5–10 business days, depending on your financial institution.

Shipping charges (if applicable) are also refunded according to our free return policy.

If you have questions regarding a return, please contact us at support@nestorm.shop.